Measurement technician: mistakes caught before the site

Situation.

The measurement technician is the first to visit the client: the estimate and the installation depend on the accuracy of the measurement. A newcomer's mistakes are expensive and surface late.

What we did.

A video job course for the measurement role, with control questions for every measurement type.

Result.

The newcomer makes mistakes in the course, not on site: control questions expose the gaps before the person is sent to a client. Training stopped depending on how busy the experienced staff are. A testimonial from an employee who took the course is available.