INDUSTRIES · CLEANING
Cleaning: the new hire works on the client's site from day one
In cleaning, the first person to notice a new hire's mistake isn't the crew lead, it's the client. There are many people, turnover is high, sites differ, and explaining the order of work to every new person falls on whoever already carries half the sites. We film your best employee's work and turn it into a job course the new hire prepares with before going out to the site.
01
Which roles we film
We don't turn basic office cleaning into a course: that is taught in a shift. The course pays off where there is equipment, procedures, chemicals and accountability to the client, that is, where a new hire takes longer than a month to reach full output.
- Crew lead: taking over a site, assigning people, checking against the client's checklist, handing over the shift, what to do on a complaint
- Floor scrubber and cleaning equipment operator: machine prep, modes, chemicals, zones, what breaks and why, after-shift maintenance
- Site manager: walkthroughs, dealing with the client's representative, tracking supplies, reporting, hiring and letting go staff on site
- Specialty cleaner: healthcare, food production, controlled-access warehouses, where the order of operations and the products are set by regulation and a mistake costs the contract
02
What gets in the way of onboarding here
Let's put it this way: cleaning runs on turnover. A person comes in, works a month, leaves, and the crew lead explains the same thing to the next one all over again. The crew has people from different countries, with different languages and a different idea of what clean means. And every client has their own standard of clean, most often stored in the crew lead's head.
Many try to film it themselves: there is a camera, there is no video. What comes out is a folder of clips nobody uses, because filming is easy, and breaking the work into steps, putting a question under each step and walking the first person through to their first site is hard. For one of our clients those attempts took two years.
03
What a job course gives you
The standard of clean stops living in the crew lead's head. It is filmed on your sites, with your equipment and chemicals, in the order your best employee works. The new hire goes through the lessons on their own, in their own language, answers the check questions and arrives on site already knowing what should happen and in what order. The crew lead checks the hands and signs off on the result instead of starting from zero.
When the standard is one and written down, you can point to it in a conversation with the client too: this is how we work, this is what we check against. The material stays yours, with no subscription and no expiry.
04
Where it won't work in cleaning
- Basic cleaning with a one-day ramp-up: an office, a hallway, an apartment. The new hire reaches full output by the end of the first shift, there is almost nothing to save
- Work through contractors and gig workers you don't manage: they have their own training and their own standard, and our system can't be plugged in there
- A company without its own best employee in the role: we film a real person, we don't write instructions out of thin air
- When people are hired once every few years: a training system pays off on a flow of new hires, not on one person